© 2018 by Tomer M. Jewelry. 

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Shipping

Orders working & processing time is up to 7-9 business days. Orders are shipped by registered air

mail with a tracking code. Shipping from Israel can take up to 2-3 weeks, delivery times are estimated,

delay may occur by post, custom or holidays.It is the buyer responsibility to pay any taxes

that customs might claim.

Tax

Free shipping worldwide - within 14-21 business days.

Express shipping worldwide - for 25$, arrival time within 2-7 business days approx.

Refund policy

All jewelry is hand made, so the product may have a slight difference from the image.

Please allow small imperfections due to the nature of handmade work and the use of natural stones. In case of unsatisfaction with the purchase, the jewelry can be returned or exchanged within 3 days of receipt on unworn jewelry.For all returns and exchanges, please email - Tomerm360@gmail.com

Jewelry returned must be unworn and unused in its original condition and packaging. All custom

and sale pieces are final sale and may not be returned or exchanged.You will be credited in full,

minus all shipping charges. Shipping costs will not be returned and it’s the buyer's responsibility to pay for the return shipping costs. We reserve the right to deny unreasonable repairs, returns, and exchanges.

Refunds

(if applicable) 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval then your refund will be processed.

 

Care

We create our jewelry with love and appreciation, hand crafted in our studio.

  • Our pieces are hand finished and therefore delicate in nature.

  • Please treat it with care and follow our instructions in order to maintain it.

  • Please mind that metals react to air, climate and our skin, and might change tones over time.

  • Do not swim, bathe or shower in your jewelry.

  • Avoid exposure to heat and moisture.

  • Perfumes, oils and moistures may affect the surface and stones.

  • Do not store your jewelry in damp places such as bathrooms, instead shelter it in dry surroundings.

  • Silver jewelry may be cleaned with most detergents and a soft toothbrush.

  • Open rings, & bracelets are only slightly adjustable. Adjustments should be done very gently without using force or strain on the metal.

  • Keep in mind that different people have different reactions to metals. While some have strong reactions, others have no reactions at all.

  • Custom orders can be made in 9k, 14k and 18k gold.

Repairs

For repair inquiries please email - tomerm360@gmail.com. Please include in the mail:

Your name, description of issue, photograph of the damaged piece, date and proof of purchase.

Our team will review the information and reply to you.

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